Refund policy

Return & Refund Policy (Template)

Effective date: 03/28/2026

Overview

We want you to love every order from Airlift Coffee. If something isn’t right, we’ll work quickly to fix it.

This policy covers returns, exchanges, and refunds for purchases made at www.airliftcoffee.com

Coffee (Roasted Coffee & Consumables)

Because coffee is a food product, we do not accept returns on coffee and consumables (including opened or unopened coffee) due to quality and food safety considerations.

We will replace or refund coffee if:

  • Your order arrives damaged, defective, or leaking
  • You received the wrong item
  • Your package was lost in transit or arrives undeliverable due to carrier issues (case-by-case)

What we need from you

Please contact support through our website, www.airliftcoffee.com within [7] days of delivery with:

  • Your order number
  • A photo of the item and shipping box (if damaged)
  • A short description of the issue

If approved, we’ll offer (at our discretion):

  • A replacement shipment, or
  • A refund to your original payment method

Merchandise (Apparel, Mugs, Gear, Accessories, etc)

We accept returns for eligible merchandise within 30 days of delivery.

Eligible items must be:

  • Unused, unworn, and unwashed
  • In original condition with tags/packaging (if applicable)
  • Free of stains, odors, pet hair, or signs of use

Not eligible for return

  • Final sale items (if marked final sale)
  • Gift cards
  • Perishable items/coffee/consumables
  • Items damaged due to normal wear, misuse, or accidental damage after delivery

Exchanges

We don’t always guarantee direct exchanges (inventory can move fast). The fastest method is usually:

  1. Request a return (if eligible)
  2. Place a new order for the desired item

If you want an exchange, contact us and we’ll do our best to accommodate.

Return Shipping Costs

  • If the return is due to our error (wrong item, defective, damaged): we’ll cover return shipping or send a replacement at no cost.
  • For all other eligible merchandise returns: the customer is responsible for return shipping and any shipping costs are non-refundable.

We recommend using a trackable shipping service. We’re not responsible for return shipments lost in transit.

Refunds (How and When)

Once we receive and inspect your returned merchandise, we’ll notify you whether your refund is approved.

If approved:

  • Refunds are issued to the original payment method
  • Processing typically takes [5–10] business days after approval (timing can vary by bank/payment provider)

Partial refunds may apply (merchandise only)

If an item is returned:

  • Used/worn
  • Damaged
  • Missing parts/tags/packaging
    …we may issue a partial refund or deny the return.

Order Issues: Wrong Address / Returned to Sender

If a package is returned due to:

  • an incorrect address entered at checkout, or
  • failure to pick up/receive delivery
    …we can reship your order, but additional shipping fees may apply.

Cancellations

We process orders quickly. If you need to cancel, contact us immediately at through our website.

If the order has already shipped, we can’t cancel it, but (for eligible merchandise only) you may return it after delivery per the policy above.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within [7] days of delivery with photos and your order number. We’ll make it right as quickly as possible.

Contact Us

For any return/refund questions, contact section on our website will direct you to the right email.
Include your order number and details of the issue.